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Hi, I’m Alisha! A snack connoisseur and Service Design Strategist creating the future of Support at IBM.

I bring my curiosity, empathy, and interpretive skills in all aspects of my work. I am responsible for framing innovation challenges, creating compelling narratives to communicate discoveries, shaping experiences that are engaging, designing new propositions that solve real business challenges and teaching the discipline of design to tackle complex business challenges. I'm at my best when I’m designing and researching experiences that touch user experience, technology, and social action.

speaking and interviews

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IBM Q&A at NSBE Conference